We are here to Help!
We have compiled a series of common questions and answers to help navigate this new method of getting your vegan essentials quick and easy. Please check it out and let us know if you have any other questions.
- Vejii Holdings Ltd, is in British Columbia, Canada
- At Vejii we carry a wide range of products. All of our Express items ship from our warehouse. All other items ship directly from our partners.
- As our parent company is Canadian, in some cases there may be a small international fee that applies if you use a card with a different currency, however please note we are looking to have this updated so that this will not apply in the future.
- Yes, all the products on our site are vegan 🙂
- Currently, we ship to most areas in Canada.
- If you spend $75 or more the shipping is free. Under $75 is a flat rate of $8.99.
- Items added to your order that ship from our partners may be subject to an additional shipping cost
Additional Partner Shipping Fees may apply
- Our Vejii Express items ship from our warehouse within 1-3 business days.
- Items from our partners ship from their warehouse within 3-7 business days
- You can expect an e-mail confirmation from us with your tracking details as soon as we receive these details for each item.
- In the event that unforeseen low stock levels or stock delivery issues arise, these scenarios can impact the overall delivery times however we do our best to prevent these scenarios from happening.
- Vejii Express items are shipped from our warehouse and these items usually arrive in a single shipment. All other items can come from multiple warehouses through our partners and may arrive in separate shipments.
- Orders with cold or frozen items will be shipped with dry ice, ice or gel packs. Our warehouse team follows the appropriate protocol to ensure your order gets to you in the condition required. If there are any delays from our couriers or anything that has impacted the condition of your product upon arrival, please contact our customer service team. Click here to visit our Customer Service page.
- It’s best to separate the inner insulating foam from the plastic shell prior to recycling. The outer plastic shell can be dropped off at plastic bags collection sites. The polyurethane foam pad may be recycled depending on recycling center.
- Foam Liner can be re-used: Urethane and Exterior – Metalized Poly
- Dry Ice / Gel Packs
- Dry ice or gel packs are used to keep the product cold during transit
- The gel packs used are toxic free and non hazardous. These are safe to drain in your sink.
- Typically once an order is out with a courier, we don’t have the ability to make these adjustments however our Customer Service team is always here to support and double-check if there are any options we have for you. Click here to visit our Customer Service page.
- Its so important to us that you have a great experience and your product arrives in the proper condition. If you have any issues, please reach out to our Customer Service team so we can ensure you are taken care of. Click here to visit our Customer Service page.
- Not to worry, we only mark your order complete when it’s been shipped out as this marks the completion of our role in the order. You would have also been emailed your tracking details at this stage.
- It depends on the product you ordered. Any product that comes from our warehouse can be easily modified however the product ordered from our vendors won’t allow us to modify an order once its submitted. Please reach out to our customer service team so they can further look into your order and provide you with our options 🙂 Click here to visit our Customer Service page.
- Yes absolutely! Reach out to our customer care team, send us a website link of the same product that shows the pricing and we’ll take care of you! Click here to visit our Customer Service page.
- Yes, we are happy to confirm that we do offer gift cards. These are eco-friendly and will go straight to a recipient of your choice’s inbox with a message of your choice. You can also select the date you want the gift card to be delivered. To check out our gift cards you can visit this page: Buy Gift Card Online – at ShopVejii
- We always send you a confirmation email right after you place an order. Please make sure you gave us the correct email. Additionally, please also check that our email didn’t go to your junk folder. We always encourage customers to mark us as a safe sender so there are no issues in getting our emails. Lastly, our customer service team can resend this email and make sure you are supported! Click here to visit our Customer Service page.
- Sometimes our emails do go to your junk folder, please consider marking us as a safe sender! But not to worry, if you have any issues, please reach out to our customer service team via chat, email or phone and we will take care of you! Click here to visit our Customer Service page.
- Please reach out to our customer service team for any issues with your account and they will be happy to troubleshoot. Click here to visit our Customer Service page.
- At checkout, you can pay using our secure credit card payment option, paypal or googlepay.
- No, the profile you create doesn’t require a subscription or membership. When you order a product from us you get points each time that gets added to your profile! Every 100 points you get = $2 towards your next order.
- Earn 1 Vejii Reward points for every $1 you spend. For example, spend $100 and earn 100 points. Redeem points for discounts on future purchases.
- 100 points = $1
- 200 points = $2
- 500 points = $5
- 100 points = $10